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I usually don’t write reviews but
this last update is really frustrating me. Been using the app for over a year, it’s usually been good but this last update July 2019 has
made my cameras almost worthless as I can’t control them half the time anymore. It’s so buggy now like if I’m home for example and try to switch to night mode so I have them on when I go to bed, it just flickers the mode status icon and stays in home mode. LUCKILY the time schedule seems to still work so I use that to switch it right now but obviously you should be able to switch modes manually if you want like you used to. Also, over half the time now if I come home, it doesn’t switch to home mode anymore. If I open the app THEN quit and reopen it, it finally sees I’m home and shuts off the cameras. Didn’t used to have to do any of this til this last update. The app seems to be crashing more often now too when it first opens. I’ve uninstalled it, signed out and in, even tried it on my separate work iPhone which didn’t have it before, same exact issues. I pay for the subscription but if the app doesn’t work half the time I may not renew when it ends this month. It worked so well for me in the past, not perfect of course what is but really I was liking how everything functioned.
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Motion DetectionRegarding
motion detection I have many comments on this but I will try to keep it on point. I have reached out to SkyBell a couple times on this for assistance and they have been awesome to explain how the motion detection works and why I have experienced certain things happening. My SkyBell device sits in a location that will not be able to see the person until they are practically right on top of it which makes things very tricky for motion detection compared to a standard porch where it can see someone approaching. The SkyBell works by detecting motion the first time, and then if it detects a second trip of the motion within X number of seconds it triggers the alert. Therefore, my front porch has the issue of people only being on my porch for a matter of seconds and being gone. Originally when I got the device I was only capturing anyone walking near it in a slow fashion and taking their time, however if someone was being fast such as the UPS man, it would often be triggered right at the time the person was leaving and I would just see someone exiting the frame. Since I started using the device in December, they have added “Motion Sensitivity” to the app low, medium, high and this has helped, however I still am hoping for being able to customize the amount of time between activities to warrant triggering a motion activity. I have been told this might be coming soon, fingers crossed!I understand SkyBell not wanting to drive people nuts with motion alerts, and the fact my front porch is not the usual case for the average customer has caused me to be understanding and have to admit they have been great about updating the app and responding to questions. Overall I feel like the motion detection is almost perfect, is a lot better than day 1 for sure, and I am rooting for them to get it to be a 10/10 soon!Also to clarify, when motion detection happens, it stores it automatically in the cloud for FREE and you can go play it back later!Cloud StorageLoving the cloud storage for FREE, it captures Button Presses, Motion Detection, On Demand When you watch it live on your own whim, and 3rd party triggers such as IFTTT or Alexa Echo. It
seems to hold a really decent amount of clips and how old they are doesn’t seem to matter, it is more based on how many activities you have saved it seems. I have seen some fall off the bottom of the list after I had quite a large number on there.